Key Benefits
Proactive Monitoring
24/7 system monitoring catches issues before they become problems. We fix things before you even notice.
Predictable Costs
Fixed monthly fee with no surprise invoices. Budget your IT spend with complete confidence.
Fast Response
Remote support within minutes, on-site within hours across the Geelong, Bellarine, and Surfcoast region.
Strategic Planning
Quarterly technology reviews and roadmaps to keep your business ahead of the curve and aligned with your goals.
How It Works
Assessment
We audit your current IT environment — hardware, software, security, and workflows — to understand your needs and identify risks.
Design
We create a tailored IT management plan with clear deliverables, SLAs, and a technology roadmap for growth.
Onboard
We migrate your systems onto our management platform with zero downtime. Your team won't skip a beat.
Support
Ongoing proactive management, rapid response, and quarterly reviews to keep everything running at peak performance.
Frequently Asked Questions
What is the difference between break-fix and managed IT?
Break-fix means you call when something breaks and pay per incident. Managed IT is proactive — we monitor your systems 24/7, catch issues before they cause downtime, and charge a predictable monthly fee. You get better uptime and lower total costs.
What does your monthly fee include?
Our monthly fee covers 24/7 monitoring, regular maintenance, security patching, help desk support, quarterly technology reviews, and strategic IT planning. Hardware and major project work are quoted separately.
Do you support remote workers?
Absolutely. We configure secure VPN access, cloud collaboration tools, and remote desktop solutions so your team can work from anywhere without compromising security.
What is your response time?
Critical issues are addressed within 15 minutes via remote support. For on-site visits across the Geelong, Bellarine, and Surfcoast region, we typically arrive within a few hours.
Can you manage our existing hardware?
Yes. We work with your existing infrastructure and gradually optimise it over time. We'll audit what you have, identify any risks, and create a roadmap for improvements — no need to replace everything on day one.
Do you provide after-hours support?
Yes, our monitoring runs 24/7. For critical issues outside business hours, our alert system ensures rapid response to keep your business running.
Ready to stop firefighting
IT issues?
Book a free consultation and let's discuss how proactive IT management can transform your business operations.