Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 10 April 2026

Rezolve IT (ABN 93 144 233 260) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information collected through our website www.rezolveit.com.au in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Contact form submissions

When you submit our contact form, we collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Service you're interested in
  • Your message

This information is sent to our internal systems via a secure webhook and used solely to respond to your enquiry.

Analytics data

We use Google Analytics 4 and Google Ads conversion tracking to understand how visitors use our website. These services may collect:

  • Pages visited and time spent on each page
  • Referring website or search terms
  • Device type, browser, and operating system
  • Approximate geographic location (city/region level)
  • IP address (anonymised by Google Analytics 4 by default)

This data is aggregated and does not personally identify you. Google's privacy policy applies to data processed by their services: policies.google.com/privacy.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry or request for a quote
  • Understand how our website is used so we can improve it
  • Measure the effectiveness of our advertising

We do not use your information for marketing unless you have explicitly opted in, and we do not sell, rent, or trade your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies set by Google Analytics and Google Ads. These cookies help us measure site traffic and advertising performance. You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to browse our website.

We do not use any other third-party tracking, social media pixels, or remarketing tags.

4. Third-Party Services

We use the following third-party services that may process data on our behalf:

  • Google Analytics 4 — website analytics (Google LLC, USA)
  • Google Ads — conversion tracking (Google LLC, USA)
  • YouTube — embedded videos on product pages (Google LLC, USA)

These services are governed by their own privacy policies. Data may be transferred to servers located outside Australia, including the United States, which are subject to different privacy laws.

5. Data Storage & Security

Contact form submissions are processed through our secure, self-hosted automation platform and delivered to our internal systems. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure, including:

  • HTTPS encryption on all pages
  • Security headers (HSTS, CSP, X-Frame-Options)
  • Self-hosted infrastructure within Australia
  • Rate limiting on form submissions

6. Data Retention

We retain contact form submissions for as long as necessary to respond to your enquiry and manage our business relationship. Google Analytics data is retained for 14 months (the default GA4 retention period).

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal information
  • Complain if you believe we have breached the APPs

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website and services are directed at businesses and are not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).