Common IT problems in medical practices
Software locks up during a consult
Reception cannot bill, the doctor cannot chart, and the patient is watching. Nine times out of ten it is the WiFi, the workstation or the network, not the software itself.
Patient data with no real protection
Untested backups, staff sharing logins, no MFA, and phishing landing in the practice manager's inbox. The Notifiable Data Breaches regime is real and expensive.
WiFi and internet that will not cope
One doctor on a telehealth call brings the whole clinic to its knees. A consumer router and one access point does not run a modern clinic.
Nobody to call when something breaks
Printer, scanner, workstation, WiFi, Microsoft 365, the software vendor. Everyone points at everyone else while the waiting room fills up.
How we solve them
The practice-management vendor supports the app. We own everything the vendor does not: the computers, the WiFi, Microsoft 365, backups, cybersecurity, phones and CCTV.
Workstations, printers, WiFi & network
Reception PCs, doctor laptops, monitors, label printers, scanners, the WiFi across every consult room, plus internet with 4G or Starlink failover so a line drop does not close the clinic.
Learn moreMicrosoft 365, backups & identity
Accounts, MFA, mailboxes, SharePoint, onboarding new staff and offboarding old ones. And a proper Microsoft 365 backup, because Microsoft's own retention is not one.
Learn moreCybersecurity & remote access
Endpoint protection, patching, phishing filtering, secure remote access VPN and cyber-insurance-friendly logging. Aligned with Privacy Act 1988 and OAIC guidance.
Learn moreFirst-call support & vendor triage
Call us first. If it is your setup we fix it. If it is your practice management software we escalate to the vendor with the diagnostic data ready. When the vendor cannot help, we usually still can.
Learn moreWhat you get
- Support for your existing practice-management software.
- Tested backups of the PMS database, both onsite and offsite.
- Endpoint protection, MFA and password management for the whole clinic.
- A network segmented for staff, patient WiFi and medical devices.
- Clear alignment with the Privacy Act 1988 and the Notifiable Data Breaches scheme.
- Fast response during clinic hours.
Frequently asked questions
What does Rezolve IT actually cover if the practice management software vendor supports the app?
We cover everything else. Your team's computers and monitors, the WiFi and network, Microsoft 365, backups, cybersecurity, phones, CCTV and access control. When something breaks, we are your first call: if it is your infrastructure we fix it, if it is the practice management software we take it to the vendor with the diagnostic data ready. And when the vendor is slow to help or cannot reach a fix, we can usually work around it from our side.
How do you handle patient data backup and confidentiality?
We run encrypted backups both on-site and offsite, and we test them. Access to the PMS database is restricted, staff use MFA, and endpoints are protected with modern security tools. We can walk your practice manager through what to do in the event of a data breach.
Are you across the Privacy Act 1988 and Notifiable Data Breaches?
Yes. We do not provide legal advice, but we design your systems so they align with the OAIC guidance on securing health information, and we help you build a response plan for a notifiable breach.
Can your networks handle telehealth?
Yes. We design your internet and WiFi to comfortably run telehealth consults without impacting reception or the PMS, and we set up the identity and network layer that clinical cloud services rely on.
How quickly do you respond during clinic hours?
Critical clinic issues are picked up within minutes via remote support. For onsite work we are typically at your Geelong, Bellarine or Surfcoast practice within a few hours.
Clinic IT giving you grief?
Book a free consultation. We will audit your current setup, tell you what is exposed, and put a plan together that fits how a busy clinic actually runs.