Common IT problems in non-profits
Every dollar is stretched thin
Commercial IT quotes are built for commercial budgets. Non-profits need the same protection at a fraction of the cost.
Volunteer turnover creates access chaos
Volunteers come and go, laptops move around, shared logins accumulate. Nobody has a clear picture of who has access to what.
Sensitive data with little protection
Donor records, client case notes, board papers, Microsoft 365 mailboxes. No MFA and no backups. Charities are targeted precisely because they are seen as soft.
CRM and reporting a mess
Grant reporting has real deadlines. The computers, WiFi and Microsoft 365 underneath your donor and grant CRM have to actually work, or the acquittal slips.
How we solve them
The donor and grant CRM vendor supports the CRM. We own everything the vendor does not: the computers, the WiFi, Microsoft 365 charity licensing, backups, cybersecurity and the front-line support call.
Workstations, printers, WiFi & network
Staff and volunteer computers, monitors, printers, office WiFi and internet with 4G failover. Fair pricing tuned for non-profit budgets, no upsell.
Learn moreMicrosoft 365, backups & identity
Microsoft charity licensing where you qualify, MFA, mailboxes, SharePoint, Teams. Volunteer access easy to grant and revoke. And a proper Microsoft 365 backup, because Microsoft's own retention is not one.
Learn moreCybersecurity & remote access
Endpoint protection, patching, phishing filtering, secure remote access VPN and clear access controls. Donor records and board papers protected in transit and at rest.
Learn moreFirst-call support & vendor triage
Call us first. If it is your setup we fix it. If it is your donor and grant CRM we escalate to the vendor with the diagnostic data ready. When the vendor cannot help, we usually still can.
Learn moreFrequently asked questions
Do you offer non-profit pricing?
Yes. We tune our pricing to non-profit budgets, and we help you use Microsoft charity licensing where you qualify. Where we can save you money, we say so.
Can you help us apply for Microsoft charity licensing?
Yes. We help you get set up on Microsoft 365 charity plans, so you get enterprise-grade tools for a fraction of the commercial price.
How do you handle volunteer turnover?
We set you up with a proper identity system so volunteer access is easy to grant and revoke. When a volunteer moves on, their access goes with them, and there is a clear record of what they had.
What about donor and client data?
Encrypted backups, MFA on every login, endpoint protection and clear access controls so only the right people can see donor and client records. We can help you align with the Privacy Act 1988.
What does Rezolve IT actually cover if the donor and grant CRM vendor supports the CRM?
We cover everything else. Your team's computers and monitors, the WiFi and network, Microsoft 365, backups, cybersecurity, phones and CCTV. When something breaks, we are your first call: if it is your infrastructure we fix it, if it is your donor and grant CRM we take it to the vendor with the diagnostic data ready. And when the vendor is slow to help or cannot reach a fix, we can usually work around it from our side.
Community-first IT support.
Book a free consultation. We will look at your setup honestly, tell you where Microsoft charity licensing can save you money, and put a plan together that fits your budget.