Common IT problems in law firms
Documents scattered everywhere
Matter files across a shared drive, Outlook, SharePoint and a couple of Dropbox accounts. Finding the latest draft is a fifteen-minute exercise, and nothing is backed up properly.
Client confidentiality at risk
No MFA, no phishing filter, no endpoint protection. One click on the wrong email attachment can expose privileged material, and firms are a known target.
Software crashes mid-matter
Practice management software going down kills a partner's day. Usually it is the workstation, WiFi or Microsoft 365 sign-in causing it, not the software itself.
Court and client video calls dropping
A dropped VMR link into a directions hearing is not a good look. Video conferencing needs a network, WiFi and internet failover set up for it.
How we solve them
The legal-software vendor supports the app. We own everything the vendor does not: the workstations, the WiFi, Microsoft 365, backups, cybersecurity and the front-line support call.
Workstations, printers, WiFi & network
Partner and paralegal PCs, monitors, printers, meeting-room AV, WiFi across the whole floor, plus internet with 4G failover so a line drop does not sink a court call.
Learn moreMicrosoft 365, backups & identity
Accounts, MFA, mailboxes, SharePoint for matter files, Teams, onboarding new staff and offboarding old ones. And a proper Microsoft 365 backup, because Microsoft's own retention is not one.
Learn moreCybersecurity & remote access
Endpoint protection, patching, phishing filtering, secure remote access VPN and cyber-insurance-friendly logging. The kind of baseline a regulator or insurer accepts without pushback.
Learn moreFirst-call support & vendor triage
Call us first. If it is your setup we fix it. If it is your legal practice software we escalate to the vendor with the diagnostic data ready. When the vendor cannot help, we usually still can.
Learn moreFrequently asked questions
What does Rezolve IT actually cover if the legal practice software vendor supports the app?
We cover everything else. Your team's computers and monitors, the WiFi and network, Microsoft 365, backups, cybersecurity, phones, CCTV and access control. When something breaks, we are your first call: if it is your infrastructure we fix it, if it is your legal practice software we take it to the vendor with the diagnostic data ready. And when the vendor is slow to help or cannot reach a fix, we can usually work around it from our side.
How do you protect client confidentiality?
We layer MFA, conditional access, endpoint protection, encrypted email and role-based access so client data is protected at rest and in transit. Access controls are set so the right people see the right matters.
Are you across the Legal Profession Uniform Law and cyber obligations?
We do not give legal advice, but we design systems that support your obligations around client confidentiality, trust account security and record keeping. If your board or auditor asks what you have in place, we can walk them through it.
Will you help with cyber insurance questionnaires?
Yes. Insurers ask specific questions about MFA, backups, patching and incident response. We help you fill the questionnaire out honestly and lift any gaps before renewal.
Can you set up court-ready video conferencing?
Yes. We build meeting rooms with proper cameras, microphones and lighting, and we tune the network so VMR links to court and client Teams calls are stable.
Firm IT that keeps you focused.
Book a free consultation. We will audit your practice, tell you what needs attention, and put a plan together that fits how a busy firm actually runs.